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The company is based in Örebro, Sweden. Our postal address is Jakobsbergsvägen 3A.
If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
When you complete a purchase, an order confirmation will be sent to your email address.
This confirmation includes all details regarding the products, price, billing address and delivery address.
If anything in your order confirmation is incorrect, you must contact us immediately at [email protected].
Our standard delivery time is 2–5 business days.
Please note: Orders placed during weekends will be shipped no earlier than the following Monday.
If a delivery delay occurs and we have not informed you of a longer delivery time, please contact us at [email protected].
All prices in our store are listed in SEK and include 25% VAT.
We reserve the right to adjust prices due to supplier changes, printing errors, or incorrect information, and we reserve the right to correct prices at any time.
When purchasing products from our website, you as a customer have a 14-day right of withdrawal starting from the day you receive your order.
To exercise your right of withdrawal, you must clearly notify us by email at [email protected].
Your message must clearly state your name, address, email address, order number, and which products you wish to return.
You must return the products to us immediately and no later than 14 days after notifying us of your withdrawal.
You are responsible for the return shipping cost as well as the condition of the products during return. Products should be well packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to any depreciation in value resulting from use or damage.
Products sealed for health or hygiene reasons where the seal has been broken.
Sealed audio or video recordings where the seal has been broken.
Custom-made or personalized products created specifically for you.
Services that have been fully performed after you have expressly agreed to start without the right of withdrawal.
Goods that may deteriorate quickly (e.g. food).
Single issues of newspapers or magazines.
All products are inspected before shipment.
If you receive a product that is damaged or incorrect, we will, in accordance with consumer protection law, correct the issue at no cost to you.
You must contact us for approval before returning a defective item.
Complaints must be submitted as soon as the defect is discovered.
Send an email to [email protected] with your name, address, email address, order number, and a clear description of the defect.
If we are unable to fix the issue or provide a replacement, we will refund you according to consumer protection regulations. We cover return shipping for approved complaints.
We reserve the right to decline a complaint if the product is not deemed defective under applicable consumer law.
For complaint handling, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN) — see arn.se.
We are not responsible for indirect damages caused by the product.
We do not accept responsibility for delays or errors caused by circumstances outside our control (Force Majeure), such as labor disputes, fire, war, government decisions, supply disruptions, or similar situations.
We are not responsible for changes in product specifications made by suppliers or other factors beyond our control.
We reserve the right to any printing errors or sold-out items.
We do not guarantee that product images perfectly reflect real-life appearance, as color variations may occur due to screen settings, photo quality, or resolution.
We always strive to present products as accurately as possible.
According to Swedish law, website visitors must be informed when cookies are used. A cookie is a small text file stored on your device to enable various website functions.
You can set your browser to automatically refuse cookies.
More information can be found on the Swedish Post and Telecom Authority’s website.
By shopping at ACESSA–OpenUp, you accept our privacy policy and the processing of your personal data.
We value your privacy and only collect the information necessary to process your order. We never sell or share your data with third parties without legal basis.
ACESSA–OpenUp is responsible for the personal data you provide.
Your data is used to process your order or, if you have subscribed, to send newsletters or promotional offers tailored to your interests.
Below is a summary of how we store and process your data according to GDPR.
Any information that directly or indirectly identifies a natural person.
To process your order and provide customer support, we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your information is stored only as long as we have legal grounds — for example, to fulfill our contract with you or comply with accounting laws.
Your data is processed to fulfill your purchase agreement.
Marketing and promotional emails are only sent with your consent.
When you make a purchase, information is shared with our payment provider.
Stored data includes first and last name, address, email address, and phone number.
If you choose invoice payment, your personal ID number is also stored by the payment provider.
Payment data is used to process orders and prevent fraud.
We use: Mastercard, Visa, Apple Pay.
To deliver your order, we share necessary information with the shipping company.
This includes first and last name, delivery address, and, when needed, email or phone number for notification.
We work with PostNord and Bring.
If you subscribe to our newsletter, your name and email address are shared with our newsletter service to send updates and offers.
Right of access: You may request a copy of all data stored about you.
Right to rectification: You may request corrections or additions to inaccurate information.
Right to erasure: You may request deletion of your data unless we are legally required to retain it (e.g., accounting laws).
ACESSA–OpenUp is responsible for complying with data protection regulations.
We use industry-standard security measures such as SSL/TLS and one-way hashing algorithms to safely store, process, and transmit sensitive data.
Our store runs on the Swedish platform Quickbutik, operated by Quickbutik AB in Helsingborg.
We reserve the right to update these terms at any time.
Updated terms will be published on our website and are considered accepted upon continued use or purchase.
If a dispute cannot be resolved in agreement with our customer service, you may contact the Swedish National Board for Consumer Disputes (ARN).
EU residents outside Sweden may use the EU Commission’s online dispute resolution platform.
We follow decisions from ARN or equivalent dispute resolution authorities.
Any dispute regarding these terms shall be interpreted in accordance with Swedish law.